Immediate long term contract opportunity for an End User Engineer with direct client in Baltimore, MD. Trigyn's direct government client has a long-term contract opportunity in Baltimore MD (HYBRID Position) for an End User Engineer.

The particulars of the opportunity are below: Description: The client is seeking a proficient and dedicated End User Engineer to join the team. This role is multifaceted, encompassing application packaging, SCCM & Intune administration, and serving as a technical escalation point for other end user teams. The ideal candidate will have a strong background in application packaging, with expertise in SCCM deployment and management, and troubleshooting complex end user issues.

Responsibilities: Application Packaging: Develop, build, and maintain application packages for deployment from SCCM as well as Intune. Ensure compatibility, performance, and security of application packages, adhering to best practices and standards. Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.

SCCM Administration: Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management. Deploy, maintain, and upgrade Task Sequences for PXE imaging process. Implement and manage SCCM scheduled deployments, compliance and reporting.

Technical End User Support: Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems. Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations. Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.

Minimum Education and Experience Requirements: Bachelor of Science degree and two years of experience OR a combination of education and experience Excellent verbal and written communication skills. Previous IT experience in government is preferred. Knowledge of the installation, maintenance, and enhancement of microcomputer systems.

BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY! TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer